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Returns and Refunds

Return Policy

If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy:

  • All returned merchandise must be in resalable condition
  • The product must be free from scratches and/or defects
  • The product must not have been installed or used
  • You must have the original packaging for the item
  • There cannot be any writing on the original packaging

A 25% restocking fee may be charged on all returned merchandise, unless defective.
We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.

Exceptions

  • Returns can only be made 30 days after receiving your product(s).
  • Exchanges can only be made 30 days after receiving your product(s); restocking fees may still apply.
  • Merchandise must have not been damaged in freight transit.

If the item is defective or damaged, we will issue credit in full OR send you a replacement product if it’s still available for purchase. Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions.

General

We can process returns and refunds only for items purchased directly from PRO-LOK.com. To receive a refund, all returned merchandise must be in resalable condition, free from scratches and defects, and unused.

Returns Via Mail

Follow the simple directions below to make your return by mail:

  • Contact our returns department by telephone to process your return and receive an RGA (return goods authorization) number. Once you have set up your return by phone you will be given an RGA number. Along with this return number you will receive a ship-to address where you must send your merchandise. Be sure to include your RGA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without an RGA number, your return could be subject to additional restocking fees.
  • Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
  • We recommend items be returned via UPS or insured parcel post for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.
  • You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item was shipped.
  • Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from PRO-LOK.com are eligible for return credit. Returned items must be shipped in the original product packaging.

Refund Policy

We will do our best to process the return quickly. Please allow 7-10 days for processing after receiving the return. Refunds will be credited to the original purchasing credit card account number only. Please note: we will refund shipping costs only if the return is a result of our error.

Need to register a product? Just fill out the online form.

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